Frequently Asked
Questions

Creating a capjili account is quick and straightforward. Visit the capjili website and click the registration button. You'll need to provide a valid mobile number or email address, create a secure password, and confirm that you are at least 21 years of age — the minimum legal age for online casino gaming in the Philippines. After submitting your details, verify your account via the OTP sent to your mobile number. Once verified, you can log in and start exploring capjili's full range of games and sports betting options.

The minimum age to register and play at capjili is 21 years old, in accordance with Philippine gaming regulations. This applies to all games including slots, live casino, bingo, and sports betting. capjili enforces strict age verification during registration and may request government-issued ID (such as a Philippine passport, UMID, or driver's license) at any time to confirm your age. Accounts found to belong to players under 21 will be immediately suspended.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC at capjili, you'll need to submit:

• A valid government-issued photo ID (passport, UMID, SSS card, PhilHealth ID, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within 3 months)

Upload these documents through your capjili account dashboard. Verification is typically completed within 24 hours. Once approved, your account is fully verified and withdrawal limits are lifted.

No. capjili strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our 24/7 support team — do not create a new account.

On the capjili login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You'll receive an OTP or reset link. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you're still having trouble accessing your account, contact capjili's 24/7 live chat support for assistance.

capjili supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

GCash and PayMaya are the most popular options among our Filipino players due to their speed and convenience. All transactions are processed in Philippine Peso (₱).

The minimum deposit at capjili is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes. All deposits are credited to your capjili account instantly or within a few minutes depending on the payment method used.

Most deposits at capjili are processed instantly. GCash and PayMaya deposits typically reflect in your account within seconds. Online banking transfers (BPI, BDO, Metrobank) may take up to 15–30 minutes during peak hours. If your deposit has not appeared after 30 minutes, please contact our 24/7 live chat support with your transaction reference number and we'll resolve it right away.

Yes. capjili uses SSL encryption across all financial transactions to protect your personal and payment data. Our payment processing partners are trusted, regulated financial institutions and e-wallet providers operating in the Philippines. We never store your full card details on our servers. Your funds are held in segregated accounts, meaning your balance is always available for withdrawal regardless of capjili's operational status.

To withdraw from capjili, log in to your account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before submitting your first withdrawal — unverified accounts cannot process payouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at capjili vary by method:

• GCash / PayMaya: Within 1–3 hours (often faster)
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Our finance team processes withdrawal requests daily. If your withdrawal has been pending for longer than the stated timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount at capjili is ₱200 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers. There is no fee charged by capjili for standard withdrawals, though your bank or e-wallet provider may apply their own transaction fees. We recommend using GCash or PayMaya for the fastest and most cost-effective withdrawals.

capjili offers a comprehensive library of games for every type of Filipino player:

• Slots: Hundreds of titles including Lucky Neko, Blocky Block, and more from top providers
• Live Casino: Baccarat, roulette, blackjack, and game shows with live dealers
• Bingo: Online bingo rooms with real-time gameplay
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Sabong: Online cockfighting for Filipino enthusiasts

New games are added regularly, so there's always something fresh to try at capjili.

Absolutely! PBA (Philippine Basketball Association) betting is one of the most popular features at capjili among Filipino players. You can bet on PBA Commissioner's Cup, Philippine Cup, and Governors' Cup games with a wide range of markets including moneyline, point spread, totals (over/under), and live in-play betting. capjili also covers NBA, FIBA, and international basketball tournaments. Odds are updated in real time and competitive across all markets.

Yes. All games at capjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are internationally recognized studios that undergo regular third-party audits. Live casino games are streamed from professional studios with real dealers operating under strict protocols. capjili is committed to transparent, fair gaming for every player in the Philippines.

capjili offers a generous welcome bonus for new Filipino players upon their first deposit. The welcome package includes a deposit match bonus and free spins on selected slot games. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses are subject to wagering requirements — make sure to read the full terms before claiming any offer so you know exactly what's needed to convert bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each capjili promotion before claiming.

Yes! capjili rewards loyal Filipino players through a tiered VIP program. As you play more, you accumulate loyalty points that unlock higher VIP tiers — each with better perks including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, cashback offers, and priority customer support. VIP players from Manila, Cebu, Davao, and across the Philippines enjoy a premium capjili experience tailored to their level of play.

capjili provides several responsible gaming tools accessible directly from your account settings. You can set daily, weekly, or monthly deposit limits to control how much you spend. Loss limits and session time limits are also available. Limit reductions take effect immediately, while increases require a 24-hour cooling period to prevent impulsive decisions. We strongly encourage all players to use these tools to keep gaming fun and within their means.

If you feel you need a break from gambling, capjili offers both temporary cooling-off periods (1 day, 7 days, or 30 days) and long-term self-exclusion options (6 months, 1 year, 3 years, or permanent). To activate self-exclusion, contact our 24/7 live chat support team and request the exclusion period you need. Once applied, self-exclusion cannot be reversed during the chosen period. capjili also cooperates with PAGCOR's national self-exclusion registry for players who wish to exclude from multiple operators simultaneously.

If you or someone you know is struggling with problem gambling, help is available. capjili's responsible gaming support team is available 24/7 via live chat. Additionally, PAGCOR (Philippine Amusement and Gaming Corporation) operates responsible gaming programs and resources for Filipino players. Remember: recognizing a problem and asking for help is a sign of strength. capjili is committed to supporting every player's wellbeing — gaming should always be enjoyable, never harmful. For more information, visit our Responsible Gaming page.